Return & Refund Policy

1. Policy Overview

ZippiStore® aims to keep returns and refunds clear, fair, and easy to understand. This page applies to consumer purchases made through our website and should be read together with the product listing, checkout information, and order confirmation shared at the time of purchase.

If a product page, promotion, or checkout screen contains a product-specific return condition, that condition will apply in addition to this policy.

2. Return Eligibility

A return request may be approved only for items marked as return-eligible on the product page or at checkout. To be eligible, the request must be raised within the return window shown on the product page, checkout flow, or order details.

• The product must be unused, unwashed, and in saleable condition.
• Original tags, labels, accessories, manuals, and packaging must be retained wherever applicable.
• The item delivered must match the return request reason and order record.

3. Non-Returnable Items

The following categories may be treated as non-returnable unless the product page explicitly states otherwise:

• Items marked as non-returnable, final sale, clearance, or similar on the product page.
• Products damaged because of misuse, improper handling, or normal wear after delivery.
• Items returned without original essential packaging or missing key components.
• Made-to-order, personalized, hygiene-sensitive, perishable, or consumable products, where applicable.

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, missing, or incorrect product, please raise a support request as soon as possible after delivery. To help us review the case quickly, you may be asked to share clear photos of the package, shipping label, and product condition.

Once verified, ZippiStore® may offer an appropriate remedy such as replacement, refund, or other reasonable resolution depending on stock availability and the nature of the issue.

5. How to Request a Return

To request a return, replacement, or refund-related review, please contact us through your order account flow where available, or email our support team with your order number and issue details.

• Include your order number, registered email address, and the reason for the request.
• For damage or wrong-item cases, include supporting photos to avoid delays.
• Approved returns may be subject to pickup availability or shipping instructions shared by our team.

6. Refund Method and Timelines

Once a refund is approved, the amount is processed back to your original payment method unless another lawful method is required. Refund timing can vary by bank, payment provider, and payment instrument.

In most approved cases, refund instructions are initiated within 5 to 7 business days after approval. Original shipping charges, convenience fees, or similar charges may be non-refundable unless the refund is caused by an error attributable to ZippiStore®.

7. Order Cancellations

Orders may be cancelled before dispatch where cancellation functionality is available or where our support team confirms that the order has not yet entered irreversible processing.

ZippiStore® also reserves the right to cancel or refuse orders in cases involving pricing errors, stock unavailability, suspected fraud, duplicate transactions, or compliance concerns. Where payment has already been captured for a cancelled order, the applicable refund process will be initiated.